How do I subscribe?
Simply click the “Subscribe” button in the menu, fill in your details, set a secure password and agree to our terms and conditions. You will then be prompted to make a secure payment using a credit or debit card. Once your payment is successful, you will be able to browse our library of lesson plans, and download them via the checkout without any additional cost. Watch a simple explanatory video here.
What does a subscription include?
Your subscription includes access to all of our lesson plans. You can download as many individual lesson plans as you like during the terms of your subscription period. A subscription allows you to add up to 25 other staff members to allow them to download lessons easily when they need them. Watch a video on how to do this here.
How long does a subscription last?
A subscription lasts for one year from the date of purchase. Your subscription begins immediately.
My card is about to expire. How do I edit my payment card details?
Click on the “My Subscription” link at the bottom of the page. On your Account screen, select “Subscriptions” and then “Update” on the right-hand side. Here you can enter your new card details which will be used to make your next subscription payment.
Will my subscription auto-renew?
Yes. Subscriptions are set up on a recurring billing basis. You will receive two reminder emails; one month before your subscription expires, and one week before your subscription expires. If you do not cancel your renewal during this period, then payment will be taken on the date the subscription renewal is due.
Can I cancel my subscription?
You can cancel your subscription by going to My Subscriptions > Subscriptions and then selecting “Cancel” on the right-hand side. Your subscription will continue until the expiry date and you will retain access to the lesson plans until this date.
Can I pay in instalments for my subscription?
No, we do not currently offer payments by instalment on our subscription plan.
How will you use my data and what happens to my details?
You can view our Privacy Policy to see how we store and use your data. We will never use your data for marketing purposes unless given explicit consent. We will never sell your details to a third party.
How do I manage my subscription?
Log in, then click the My Subscription button at the bottom of the page. Here you can view and update your profile; view, update and cancel your Subscription; view your payment history; and logout.
How do I create an account?
You can create an account either by clicking the Login button and entering your email address in the Register field, or by selecting the “Create Account” option at the checkout – beneath your name and email details. A username and password will be assigned to you and details will be emailed to you.
How do I manage my account?
Click the Login button in the main menu or at the bottom of each page and enter your login details. This will redirect you to the My Account page from where you can view and make changes to your account. If you are already logged in, click the My Account link at the bottom of each page to manage your account.
How do I delete my account?
Login or go to the My Account page, then click the “Delete My Account” button. You will need to confirm deletion by typing “DELETE” in the popup and clicking the “Yep, delete it” button.
I’ve lost my password
If you’ve lost your password, click the “Lost your password?” Link on the Login page. You will need to input your username or the email you used to sign up for an account. A password-reset link will be sent to your email address.
I can’t remember my username
If you can’t remember your username, you can use the email address you used at sign-up to login to your account. If you can’t remember the email address you used then you will need to sign up for a new account.
Do you have a refund policy?
You can refer to our Terms of Sale to read about how we administer and process refunds.
How do I download my purchases?
You will have two opportunities to download your items: the first will appear on the purchase confirmation page which you will see after a successful payment; the second will be in the confirmation email you receive. Both links will download a PDF file or files to your device, to whichever location is set to receive downloaded files, eg “Downloads”. If you can’t find your downloaded files, search your computer for “Downloads” or for the name of the lesson plan you purchased.
I haven’t received my download link, what do I do?
In the unlikely event that you don’t get redirected to a purchase confirmation page, with the download link, and/or do not receive a confirmation email (please also check your Spam or Junk folders), contact us for assistance.
My download didn’t work, what do I do?
If the download link in the order confirmation or the confirmation email you received doesn’t work, please contact support and they can assist you.
How do I get a copy of an invoice?
A copy of your purchase invoice will be included as an attachment in your confirmation email. If you have created an account, you can also download copies of your invoices from the My Account section.
If you have subscribed to our Unlimited Access plan, you can generate and download an invoice for your subscription via the My Subscription link. This also gives you the option of adding a purchase order number, if required. See the video below for instrutions on how to do this.
Do I need a stripe account to make a purchase?
We use Stripe to process payments. You do not need a Stripe account in order to make a purchase.
How do I get in touch with you?
You can email us on info@teachitoutside.com
Do you offer in-person delivery of courses/lessons?
Yes, through Grow To School. Click here to find out more about this.
Do you offer training on how to deliver the courses/lessons?
Yes, either in-person through Grow To School, or via the Training section of this website.
